1. Where does JCOCollections.my deliver?
We only ship to Malaysia at the moment.
2. How much does shipping cost?
Shipping rates starts from RM8.00 within West Malaysia, RM12 for East Malaysia. Free shipping within Malaysia for order above RM100.
3. How long does it take?
Delivery takes 3 – 7 working days within Malaysia.
4. How do I know my order status?
You will receive a confirmation email with tracking number once order has been processed. Orders made before 12PM will be shipped on the same day *Please allow buffer time during peak period*
5. Item received is damaged. What should I do?
Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with JCOCollections.my. Please let us know immediately if you have received a damaged item within 14 days from purchase date. Kindly send a photo of the damaged area of the product, write a short description and send it to firstname.lastname@example.org. We will replace your damaged item. If the item is out of stock, we will refund you with JCOCollections.my’s store credit.
6. I received an incorrect item.
Please let us know immediately via email at email@example.com with your order ID and a picture of the item received and we will get it sorted out for you.
7. An item is missing from my order.
We apologies for the error in delivery. Kindly send an email to firstname.lastname@example.org with your order ID and we’ll have the item shipped out to you soon.
8. Which address should I ship my order to?
We suggest getting it shipped to your office if you’re working, as NinjaVan operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays. If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest NinjaVan office for 14 days, so you can collect it within that timeframe. After that, it will be returned to us.
9. Do you offer Cash on Delivery for the products?
For ease of transaction, we do not offer that service at the moment. We are more than happy to help you if there is a problem. Kindly email us at email@example.com.
1. How secure is shopping with JCOCollections.my?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than JCOCollections.my To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at JCOCollections.my is 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at JCOCollections.my
* SSL available only if you make payment through our payment gateway.
2. How do I place an order with JCOCollections.my?
- Register with us as a member.
- Browse our webstore and add desired items to cart.
- At this point you may “continue shopping” or opt for the “checkout” button.
- Add discount codes if you have any!
- Remember to fill in the complete shipping details needed.
- Choose your desired payment method.
- Complete your purchase!
3. What do I do if there's a problem with my order?
We are more than happy to help you if there is a problem. Kindly email us at firstname.lastname@example.org
4. What payment methods does JCOCollections.my accept?
You can make payment by:
a. Visa & Mastercard - Ipay88 Payment Gateway ( Debit & Credit Cards ,7eleven, Shopee pay and etc )
b. Online Banking (After make a payment Enter bank account holder name, Reference number on your receipt and upload your receipt in PDF/JPG,JPEG/PNG Format and Click Upload Receipt to email@example.com)
c. Paypal ( coming soon for international orders )
5. Can I cancel my order?
Once the order is confirmed, you may not cancel.
6. Why was my order cancelled?
We reserve the right to cancel your order if there is a problem with the item ordered by you (damaged item), in which we will reimburse in JCOCollections.my store credit. You will be informed of the cancellation.
7. I received my order, but one of them is missing. What do I do?
We are so sorry about the mistake. Please email us your order ID and the product you did not receive to firstname.lastname@example.org
8. I've received an incorrect item in my order.
We sincerely apologies for the error. Please email us your order ID and the details of the item you did not receive to email@example.com
. You will then need to return the incorrect received product back to us and we will exchange the product with the correct one.
If the item is out of stock, we will refund to you the amount in the form of JCOCollections.my store credit.
9. Do you restock items?
Selected items may be restocked. Subscribe to our newsletter so you won’t miss out on our latest update!
Registration and Online Accounts
1. Why do I have to register to shop?
Registering with JCOCollections.my helps to speed up the ordering process, as billing and shipping addresses are saved in your account. It allows you to view your current and past order, payment and order status.
2. How do I create an account?
Register by filling in your details and follow all the instructions.
3. You forgot your password?
Click ‘forgot my password’ and you will receive an email for the next step.
JCOCollections.my takes pride in our fabric selection and usage thus each fabric is treated differently. We recommend referring to the care instructions under each product details as guide.
Treat them with love and care. Delicate pieces may need to be handwashed.
Colours on web may be different due to camera and screen setting.
To reach out to us kindly issue us an email at firstname.lastname@example.org. We may also be contacted from 11:00 AM to 5:00 PM via whatsapp ( 01116333681 ). For general product inquiries you may also reach us out on Instagram (@jcocollections ).